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Why Operational Technology Needs More Than Firewalls

Old Hardware. New Threats. Same Critical Systems

When U.S. President Donald Trump arrived at the United Nations, everything seemed prepared. Security was tight. Cameras were rolling. The schedule was exact.

Then the escalator stopped.

Not slowed. Not malfunctioned. It simply stopped moving.

For a moment, the most powerful man in the world stood still because a moving staircase refused to cooperate. The scene looked harmless, even funny.

But there’s a question no one asked out loud:

What if that escalator didn’t stop by accident?

Machines Aren’t As Simple As They Look

Most people see escalators, elevators and air-conditioning systems as simple machines. Buttons. Belts. Motors. Nothing more.

But today, these machines are far from simple.

They are connected, automated and controlled through systems like:

  • Programmable controllers
  • Remote monitoring software
  • Building management dashboards

And these dashboards often sit on the same network used for email, cameras or office Wi-Fi.

So a machine that looks mechanical is often digital — and accessible.

Why Anyone Would Care

An escalator may not sound interesting to a hacker. There’s no cryptocurrency wallet. No credit card data. No confidential documents.

But the goal isn’t always theft.

Sometimes, the goal is:

  • Disruption
  • Delay
  • Embarrassment
  • Influence
  • Proof of access

Stopping the wrong machine at the right moment can create confusion and pressure. In high-profile environments, even small disruptions can become headlines.

This Isn’t Theoretical

There have already been real examples:

  • 2017: Dallas emergency sirens were triggered remotely, waking thousands.
  • 2021: A water treatment plant in Florida was tampered with to alter chemical levels.

If someone can control sirens or drinking water, controlling a lift or escalator is not far-fetched.

Why OT Is Often the Weak Point

Operational Technology (OT) systems have a bad habit of being forgotten. Unlike laptops or servers, many run for years without updates.

Common issues include:

  • Old firmware
  • Shared networks with IT systems
  • Weak access controls
  • Little or no monitoring
  • Vendor access with permanent credentials

Attackers look for the easiest way in. OT systems often provide exactly that.

How to Reduce the Risk

Improving protection is possible with small, practical steps:

Segment Networks

Keep building systems separate from office networks.

Secure Vendor Access

Use temporary accounts, strong passwords and multi-factor authentication.

Update What You Can

Patch or replace outdated controllers when possible.

Monitor Activity

Watch for unusual traffic, attempts or commands.

Include OT in Incident Response

Treat building systems like any other asset worth protecting.


That frozen escalator may have just been a mechanical fault.

But it also reminds us how dependent modern life is on systems we rarely think about, until they break.

Security is no longer only about data.

It’s about water systems, power controls, elevators, escalators and every connected machine humans rely on without thinking.

When the digital world meets the physical world, disruption stops being a screen event and becomes real.

Because sometimes the biggest vulnerability isn’t a database or a firewall.

Sometimes it’s the escalator under your feet.

Why Operational Technology Needs More Than Firewalls
Iftiaj Alom September 25, 2025
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